Saturday, May 18, 2013
Monday, February 28, 2011 at 11:30 AM
Howard County Business Training Center, 6751 Columbia Gateway Drive, 1st Fl., Rm 5, Columbia, MD
This event/activity qualifies for 1.00 PDU.
Presented by Patrick SchlagITIL provides IT organizations a framework to better understand their customers, determine how to provision and deliver better aligned and more effective IT services, and improve efficiencies to better optimize business outcomes. Aligned with Project Management best practices, the ITIL Service Lifecycle is simple in concept but profound in its ability to transform how IT organizations operate. In this program we will examine the ITIL Framework, its alignment with Project Management, governance, quality management, and maturity models, and how taken together they can provide transforming benefits. No, it's not a panacea, but a lot of good ideas that will make a difference for you and your customers. Speaker BIO: Patrick von Schlag is President of Deep Creek Center, a Service Management consultancy and learning provider based in Highland, Maryland. He holds the ITIL Service Manager and V3 Expert certifications, as well as all 9 ITIL management and capability certifications, and has more than 20 years of executive experience in IT Service Management.
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